2. How We Use Your Information

The information we collect from you is used for a variety of purposes to ensure that we provide you with the best service possible. These purposes include:

• Providing Banking Services: We use your personal and financial information to open and maintain your accounts, process transactions, provide loans, and facilitate other financial services.
• Customer Support: We use your information to respond to your inquiries, resolve any issues, and provide customer support related to your accounts or services.
• Improving Services: We analyze user data to identify patterns, trends, and areas for improvement. This helps us enhance our services, update our systems, and provide more efficient and personalized banking experiences.
• Marketing and Promotions: We may use your contact information to send you promotions, updates, offers, and information about new products or services that may interest you. You can opt out of receiving such communications at any time by following the unsubscribe instructions provided in the emails.
• Legal Compliance: We may use your personal data to comply with applicable laws, such as anti-money laundering regulations, fraud detection, and tax reporting requirements.
• Fraud Prevention: We may use your data to detect and prevent fraudulent activities, identity theft, and other criminal activities to protect both you and the bank.

Your information also allows us to offer targeted advertisements and improve your overall experience with the bank. We never share your data with third-party advertisers without your consent.

3. How We Protect Your Information

At Oriental Stead Bank, we prioritize the security of your personal and financial information. We employ a range of technical, physical, and administrative safeguards to protect your data from unauthorized access, misuse, or disclosure. These include:

• Data Encryption: We use encryption technologies to protect sensitive information during transmission. Our secure sockets layer (SSL) encryption ensures that your personal and financial details are safely transmitted over the internet.
• Secure Servers: Our servers are protected by firewalls and other security measures to prevent unauthorized access.
• Access Control: Access to your personal data is restricted to employees and contractors who need it to provide banking services. All employees undergo regular training on how to handle sensitive data securely.
• Fraud Detection: We utilize advanced fraud detection systems to monitor transactions for unusual activity and to prevent unauthorized transactions.
• Multi-Factor Authentication: We use multi-factor authentication (MFA) for online and mobile banking accounts to add an extra layer of security for your accounts.

Despite these precautions, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering banking services, such as payment processors, fraud detection services, and IT service providers.
• Legal Compliance: We may disclose your information when required by law or when we believe it is necessary to protect our rights, comply with legal obligations, or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of such a change and explain how your data will be handled moving forward.

We ensure that all third-party partners adhere to strict privacy and data protection standards to safeguard your information.

5. Your Rights and Choices

You have rights regarding your personal data. These rights include:

• Access: You can request access to the personal data we hold about you, including information about the processing of that data.
• Correction: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request corrections.
• Deletion: You have the right to request the deletion of your personal data, subject to legal or contractual limitations.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time. To do so, follow the instructions in our marketing emails or contact customer support.
• Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format so you can transfer it to another service provider.

To exercise any of these rights, please contact us at the details provided below.

6. Children's Privacy

Oriental Stead Bank’s services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we discover that we have collected information from a child under 18, we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "last modified" date at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.